it happens because you use RAID massive of HDD disks on your PC, that’s why a new HWID is generated very time, please switch off this mode. And please check if you launch iRidium under the administrator rights.

It will be fixed in future

If the "Search" function for panels doesn't work

The search system in Transfer can have problems because of different reasons. Most likely it is because of the anti-virus or problems with network settings (Transfer and your control panel are in different IP subnetworks). See more information here.

If upload of project on the control panel doesn't work

Sometimes, even if the Search function in Transfer works, you can face problems with uploading projects on your panel: the upload doesn't start or the project is not updated. See information about how to solve these problems here.

How many designs can be uploaded on one control device?

The Multi-design function in Transfer enables upload of several designs on one device at a time (the number of designs is limited only by the available memory of the panel). By default the Multi-design function is not activated and only one design can be uploaded on the device. It substitutes the previous one.

How to update the project via the Internet

iRidium supports project update on the control panel via the Internet. It is possible to indicate the static IP-address or the domain name when using the DynDNS service. See more information here.

No drag&drop license files and projects to Transfer

in Windows7 it was possible to drag & drop license files and project files to the Transer.
But this is not possible at this moment in Windows8. Using administrator account doesn't help.
This bug will be fixed

"Unknown file format" when adding project on iridium transfer

If you got an error message "Unknown file format" when you add your project to Transfer, it means

a. the project was converted incorrectly. Such error occurs when the converter is outdated or the project contain the corrupted section.

b. The project path includes some hieroglyphics or not standard symbols

First of all you need to update iRidium components on your PC. If it does not help, save the project to another directory, for example C:/project.irpz.

Or send your project to iRidium Support Team, we will find the solution.

Change the IP-address for connection to equipment or cameras

You can use the following ways to connect to equipment or IP camera

Local IP (IPv4)
External static IP
Domain name

If your internet provider cannot allocate you an external static IP, you can use DynDNS or the free analogs like No-IP.

The project does not work after updating the app on ios, need to receive a new UDID, what to do?

New method of generating a unique device identifier (ID). Please read the following information before installing new version V2.1 of "i2 Next"

Attention! Important information for those who work with iRidium on iOS!
On August 30 we released a new iRidium version (V2.1).
The version includes updated iRidium Environment and i2 Control for iOS (iPad/iPhone/iPod touch).
Read this article before installing i2 Control on your iPad/iPhone/iPod touch or updating to Apple iOS 7!

Please read:
http://wiki2.iridiummobile.net/index.php/Update_to_iRidium_V2.1_on_iOS">http://wiki2.iridiummobile.net/index.php/Update_to_iRidium_V2.1_on_iOS

Web page visualization inside of iRIdium (not supported)

It is not possible to load and navigate trough web-page with the iRidium. This feature is not planed for a close versions of app. But in iridim you can make an analog of the web-commnds using GET and POST methods of HTTP driver.

Trigger button in static list

In the project you use a Static List to show the popups. On the popups we see a triggers and you set up a command sending by the Release event.

When the item is on the list, it has an Move event for dragging. So, when you Press and Release a button for a shot time, it works correct. But when we move a button (like a micro-swipe) the Release event does not work, only Press and then Move.

So, if you use a Press event for the Trigger on the list - it works, if use Receve on the normal page or Popup - it works. But when you use Release on the Static List - it has a chanse to be faild. And that is what we saw.

You need to change a trigger event from Release to Press.

How the $P works?

You can use the $P template in the text field of level item only. The level item has the Current value and Maximum value. $P counting the present of curren value from the maximum value and shows it like a $P$ = 80% (80/100)

How to download the project back to my PC?

iOS: At the moment the download of projects from control panels to PC is not possible. Save initial copies of your projects on secure carriers and on-line resources.

Windows, Mac: find a source project file in the directory where the file of iRIdium client stored

Android: find a source project file on the SD card, iRidium Mobile folder, using a File manager on your Android device.

[ ! ] Please remember that you can use this project only if it is not saved as a Protected Project (*.pirpz). It is not possible to unpack *.pirpz project to edit it.

Can I upload the project on my iOS or Android device without a license?

Yes, you can. But there won't be any communication with equipment: you will not be able to send commands to controllers and receive feedback. The other functions (graphics, navigation, interface scripts) will work.

How can I see the log of iRidium App and Emulator?

You can open the log window in Windows by pressing F4.
iOS/Android/OS X devices have the tool of remote debugging (the log can be saved on your PC). Read more here.

How the projects can be saved Online?

At the moment only the Offline-version of Transfer is available for saving and uploading projects on control panels.

But you can use URL commands and QR-reader for remote uploading of the GUIs to control panels.

Can I update my design on the control panel via the Internet?

Yes, you can. In order to do that you need to set up the router and the client application. See more information here.

What OS does iRidium work on? What OS are planned to support in the future?

At the moment iRidium works on the following OS:

Apple iOS based devices - V6 and later: iPad (later than the 1st), iPhone (3Gs and later), iPod touch (4 generation and later)
Windows 7/8 based devices: PCs, monoblocks, tablet computers
Android OS based devices – V2.3 and later: smartphones and tablet computers (your device should have a GPS module and an SD-card)
Mac OS X based devices: OS X 10.5 Leopard and later (Mac Mini, iMac, MacPro, MacBook)

Support of other OS (Windows Phone 8, Windows RT, Linux, ...) is not planned in the nearest future. Information about support of new systems will be published on the company information resources.

Gestures and Lists

If a list is put on a page that has a swipe left or swipe right action it is very difficult to move the list.
The swipe left\right are executed instead of moving the list.
This peculiarity will be changed later, but now it is better to use only gestures or only the lists

iRidium running on Google TV box

In general it is not possible to run iRIdium on TV box with Android. The reason of it is a special Android builds running on this items. TV box don't have a screen implemented and other hardware specifics which could not be processed by iRidium core, so the app crashes.